Terms of Service

1. Acceptance of Terms

Welcome to ReconnectIQ, a software-as-a-service (SaaS) platform provided by ReconnectIQ ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the ReconnectIQ platform, including our website, applications, and services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

2. Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the entity you represent (e.g., a school, university, or organization). By using the Service, you represent and warrant that you meet these requirements.

3. Account Registration and Responsibilities

3.1 Account Creation

To use the Service, you must create an account by providing accurate and complete information, such as your name, email address, and organization details. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Security

You agree to notify us immediately at admin@reconnectiq.com if you suspect any unauthorized access to or use of your account.

3.3 Account Usage

You may not share your account with others or use the Service for any unlawful or unauthorized purpose.

4. Services Provided

ReconnectIQ provides data enrichment, monitoring, and constituent intelligence services to help educational institutions maintain accurate, current records of alumni, donors, and other constituents. Specific features and service capabilities are described in your applicable Order Form or Master Service Agreement.

We reserve the right to modify, suspend, or discontinue any part of the Service at our discretion, with or without notice.

5. Subscription and Payment

5.1 Subscription Plans

Access to the Service is provided on a subscription basis. Pricing details are available on our website.

5.2 Payment Terms

You agree to pay all fees associated with your subscription plan. Fees are billed annually in advance and are non-refundable, except as required by law.

5.3 Price Changes

We may adjust pricing for the Service at any time. We will notify you at least 30 days in advance of any price changes affecting your subscription.

5.4 Taxes

All fees are exclusive of applicable taxes, which you are responsible for paying.

6. User Data and Responsibilities

6.1 Your Data

You may upload data to the Service, such as alumni or donor records ("User Data"). You retain ownership of your User Data and grant us a non-exclusive, worldwide, royalty-free license to use, process, and store this data solely to provide and improve the Service.

6.2 Data Accuracy

You are responsible for ensuring the accuracy, legality, and appropriateness of all User Data you provide. You represent and warrant that you have all necessary rights, consents, and permissions to upload and process User Data through the Service, including compliance with applicable privacy laws (e.g., GDPR, CCPA).

6.3 Prohibited Conduct

You may not use the Service to:

• Violate any laws, regulations, or third-party rights.
• Upload or transmit harmful code, malware, or viruses.
• Engage in unauthorized access, data scraping, or interference with the Service.
• Use the Service for any purpose other than its intended use as a constituent data enrichment and intelligence platform serving educational institutions.

7. Intellectual Property

7.1 Our IP

The Service, including its software, design, trademarks, and content (excluding User Data), is owned by ReconnectIQ and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works of the Service without our prior written consent.

7.2 Limited License

We grant you a non-exclusive, non-transferable, revocable license to use the Service for its intended purpose during your subscription term, subject to these Terms.

8. Privacy and Data Security

We take the privacy and security of your data seriously. Our collection, use, and protection of personal data are governed by our Privacy Policy. By using the Service, you acknowledge that you have read and understood our Privacy Policy.

9. Confidentiality

We will treat your User Data as confidential and will not disclose it to third parties except as necessary to provide the Service (e.g., to our subprocessors for data enrichment) or as required by law. We maintain reasonable technical and organizational measures to protect your data from unauthorized access or disclosure.

10. Termination

10.1 By You

You may terminate your account at any time by contacting us at admin@reconnectiq.com. Termination does not relieve you of your obligation to pay any outstanding fees.

10.2 By Us

We may suspend or terminate your access to the Service if you violate these Terms, fail to pay fees, or if we believe your use of the Service poses a risk to us or other users.

10.3 Effect of Termination

Upon termination, your access to the Service will cease. We will retain your User Data for 30 days following termination, during which time you may request a full export of your data by contacting admin@reconnectiq.com. After 30 days, your User Data will be permanently deleted from our systems, except for any data we are required to retain by applicable law or regulation. Backup copies may persist for up to 60 days following deletion from active systems and will not be used for any purpose other than disaster recovery. ReconnectIQ does not sell, license, or transfer User Data following termination.

11. Disclaimers and Limitation of Liability

11.1 As-Is Basis

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

11.2 No Guarantee

We do not guarantee that the Service will be uninterrupted, error-free, or meet your specific requirements. Data enrichment results may vary based on the quality and availability of third-party data sources.

11.3 Limitation of Liability

To the maximum extent permitted by law, ReconnectIQ shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Service, including loss of data, profits, or goodwill. Our total liability shall not exceed the fees paid by you in the preceding 12 months.

12. Indemnification

You agree to indemnify and hold ReconnectIQ harmless from any claims, losses, or damages (including reasonable attorneys' fees) arising from your use of the Service, your User Data, or your violation of these Terms or applicable laws.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved through binding arbitration in Delaware, conducted under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction for claims related to intellectual property or confidentiality.

Notwithstanding the foregoing, client institutions that are public entities or government instrumentalities and are legally prohibited from entering into binding arbitration agreements may opt out of the arbitration provision by providing written notice to ReconnectIQ at admin@reconnectiq.com within 30 days of entering into these Terms. In such cases, disputes shall be resolved in a court of competent jurisdiction in the State of Delaware.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website or emailing you at the address associated with your account. Your continued use of the Service after such changes constitutes your acceptance of the updated Terms.

15. FERPA Compliance

ReconnectIQ acknowledges that certain client institutions may be subject to the Family Educational Rights and Privacy Act (FERPA), 20 U.S.C. § 1232g. To the extent that ReconnectIQ processes education records on behalf of a client institution, ReconnectIQ agrees to:

(a) act solely as a service provider performing functions for which the institution would otherwise use its own employees, consistent with the school official exception under FERPA;

(b) use education records only for the purposes for which they were disclosed and as directed by the institution;

(c) not re-disclose education records to third parties without prior written consent from the institution, except as required by law or as necessary to provide the Service using authorized subprocessors;

(d) maintain reasonable technical and organizational safeguards to protect education records from unauthorized access, use, or disclosure.

Client institutions are responsible for determining whether their use of the Service involves education records subject to FERPA and for obtaining any necessary consents or authorizations.

16. Contact Us

If you have questions about these Terms, please contact us at:

ReconnectIQ
Email: admin@reconnectiq.com